Refund policy

Susan & Michael Boutique

We want you to love your purchase! Please note that we do not offer free returns. Shipping charges will apply.

Can I Return My Order?

You can return items within 30 days of receipt, provided the following conditions are met:

  • All parts and packaging must be intact and in original condition

  • The product should show only normal signs of handling — we cannot accept items damaged due to careless use

  • Items with hygiene considerations must be thoroughly cleaned before returning

  • Any defective items must be reported immediately upon receipt

  • Customers are responsible for return shipping costs

Returns are processed within 7 business days. We reserve the right to refuse returns if items appear used or damaged through no fault of ours.

Our Intimates Policy

We are unable to accept returns or exchanges on underwear or lingerie once packaging has been opened. If there is a defect or an error with your purchase, please reach out and we will make it right.

How to Return Your Order

To initiate a return, email us at info@susanmichaelboutique.com and include:

  • Order number

  • Reason for return or exchange

  • A photo of the product (if damaged)

  • Your first and last name and address

⚠️ Returns must be approved by our support team before being sent. Items returned without prior authorization, or sent to an incorrect address, will not be accepted or processed. Once approved, our customer service team will provide detailed return instructions.

Return Location

All returns are processed through our international warehouse in Asia. Always follow the exact instructions provided by our customer service team to ensure your return is handled correctly. Do not send returns to the sender's address on the package, as the customer is responsible for all return shipping costs.

Return Shipping Fees

  • If the return is initiated by the customer (e.g., change of mind, wrong size, wrong colour), the customer covers all return shipping costs.

  • If the issue is on our end (e.g., damaged, faulty, or incorrect items), we will cover all shipping and replacement costs.

Cancellation Policy

Orders can be cancelled within 24 hours of placement. After this period, orders are processed automatically and cannot be cancelled or modified. If your order is already in transit, cancellation is not possible — please wait for delivery before initiating a return.

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your goods. To exercise your right of withdrawal, please email us at info@susanmichaelboutique.com with a clear statement of cancellation.

Refunds

Refunds are issued only after the returned item is received, inspected, and approved to ensure it meets our return conditions. Items that are used, damaged, missing packaging, or stuck at customs will not automatically qualify for a refund.

Once approved, refunds will be processed within 14 days via the same payment method originally used, minus return shipping costs. To speed things up, please share shipping confirmation once you have sent the return.

Contact Us

📧 info@susanmichaelboutique.com